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UGC Jungle — Terms of Service

Last updated: 18 August 2026

These Terms of Service ("Terms") govern your access to and use of the UGC Jungle platform, website (ugcjungle.com), community, and related services (together, the "Services"). The Services are operated by Eternal Marketing, doing business as UGC Jungle ("UGC Jungle", "we", "us"), established in the Netherlands.

By creating an account, accessing the platform, participating in a Campaign, or otherwise using the Services, you agree to these Terms.

PART I — GENERAL TERMS

1. Definitions

  • "Brand" — a business or individual using the Services to launch, manage, or fund Campaigns.
  • "Creator" — a user who creates content and/or participates in Campaigns through the Services.
  • "Campaign" — an opportunity published or coordinated through the Services under which Creators produce and/or publish content for a Brand.
  • "Campaign Agreement" — the campaign-specific terms (brief, requirements, deliverables, compensation model, usage rights) applicable to a Campaign, as accepted through the Services or agreed in writing.
  • "Deliverables" — content produced or published by a Creator in connection with a Campaign.
  • "Brand Service Fee" — the platform/service fee payable by Brands, currently 8% of the applicable Campaign transaction value.
  • "Creator Platform Fee" — the platform fee payable by Creators, currently 8% of the Creator's gross Campaign compensation, deducted before Payout.
  • "Payout" — compensation payable to a Creator in connection with a Campaign, after deduction of the Creator Platform Fee and subject to these Terms.
  • "Paid Services" — any paid offering provided directly by UGC Jungle, including the platform Subscription (see Section 8(f)) and optional offerings such as coaching or premium programs.
  • "Performance Target" — any views-, engagement- or results-based threshold defined in a Campaign Agreement (for example CPM/PPV structures).

2. Eligibility

You must be at least 18 years old, legally capable of entering into binding contracts, and not barred from using the Services under applicable law. If you use the Services on behalf of a business, you represent that you are authorized to bind that entity.

3. Nature of the Services — Two Layers

The Services consist of two distinct layers:

(a) Platform services provided directly by UGC Jungle. These include accounts and profiles, campaign discovery and coordination tools, community access, coaching and educational resources, analytics, and payment facilitation. Access to the platform is provided under a paid Subscription as described in Section 8(f); UGC Jungle may grant temporary free access (for example for challenges, events, or promotions) at its discretion.

(b) The Campaign marketplace. For Campaigns, UGC Jungle acts as a marketplace and facilitator connecting Brands and Creators. Unless a Campaign Agreement expressly states that UGC Jungle provides managed campaign services for that specific Campaign, the Campaign relationship is between the Brand and the Creator, and UGC Jungle facilitates discovery, coordination, verification, and payments in exchange for the fees described in Section 8.

UGC Jungle is not a staffing agency, employer, payroll provider, trustee, escrow agent, or fiduciary. No employment, agency, partnership, or fiduciary relationship is created by these Terms or by use of the Services.

4. Accounts and Security

You are responsible for the accuracy of your account information, the security of your credentials, and all activity under your account. Notify us promptly of any unauthorized access at support@ugcjungle.com.

5. Privacy

Our processing of personal data is described in our Privacy Policy, which is incorporated into these Terms by reference.

6. Pricing; Future Changes

Access to the platform is provided under a paid Subscription (see Section 8(f) and the Refund & Payment Policy). UGC Jungle may change its subscription pricing or fee structure on a prospective basis. Any such change will be communicated in advance, takes effect no earlier than the next billing period, and will not apply retroactively to Campaigns already agreed. Fee changes take effect for new Campaigns only.

7. Paid Services; Refunds & Withdrawal Rights

This Section applies to Subscriptions (paid platform access) and other Paid Services purchased directly from UGC Jungle (it does not apply to Campaign transactions, which are governed by Sections 8–11 and the Refund & Payment Policy).

(a) Immediate access. By purchasing a Paid Service, you request immediate access and acknowledge that performance begins immediately upon purchase or activation.

(b) EU consumers. If you are an EU consumer, you have a statutory 14-day right of withdrawal on your initial purchase. Because you expressly request immediate performance, a proportionate amount is owed for the service already provided up to the moment of withdrawal, and for digital content delivered in full the right may lapse once performance has begun, to the extent permitted by law. The withdrawal right does not apply to subscription renewals. See the Refund & Payment Policy for details. Mandatory consumer rights remain unaffected.

(c) Non-EU users. Purchases of Paid Services are final unless otherwise required by applicable law.

(d) Abuse. We may deny refunds and take enforcement action in cases of refund abuse, repeated refund requests, chargebacks, payment disputes, or fraudulent conduct.

See our Refund & Payment Policy for full details.

8. Fees, Billing & Payments

(a) Marketplace fees. UGC Jungle charges:

  • a Brand Service Fee of 8% on the applicable Campaign transaction value, payable by the Brand; and
  • a Creator Platform Fee of 8% on the Creator's gross Campaign compensation, deducted before Payout.

Fees are calculated on completed, verified Campaign transactions. Applicable fee percentages are shown at the time of the transaction; the percentages above apply unless different fees are displayed or agreed for a specific Campaign.

(b) Payment processing. Payments may be processed through third-party providers, including Stripe, Whop, Wise, PayPal, direct bank transfer, or other approved methods. Third-party processors operate under their own terms; processor fees, currency-conversion costs, and applicable taxes may apply in addition to the fees above.

(c) Brand payments. Brands authorize UGC Jungle (and its payment processors) to charge or collect amounts owed for Campaign budgets, the Brand Service Fee, and applicable taxes. Brand payments are not deposits, escrow funds, trust funds, or segregated funds held for Creators, and UGC Jungle does not act as an escrow agent, money transmitter, or regulated payment institution unless expressly required by law or agreed in a compliant written arrangement.

(d) Creator Payouts. Payouts may be made through Wise, PayPal, or direct bank transfer. Before issuing a Payout we may require payment details, identity verification, tax-related information, compliance checks, or other documentation. Payout timing depends on Campaign verification and payment-provider processing.

(e) Taxes. Creators are solely responsible for all taxes, VAT, social contributions, invoicing, registrations, and reporting obligations arising from Payouts. Brands are responsible for taxes applicable to their payments.

(f) Subscriptions. Access to the platform is provided under a paid Subscription (currently $35 per month, unless a different price is displayed at checkout), billed in advance on a recurring basis until cancelled. UGC Jungle may grant temporary free access (for example for challenges, events, or promotions) at its discretion; such access may be limited, modified, or ended at any time and creates no entitlement to continued access. Subscription refunds, cancellation, and withdrawal rights are governed by Section 7 and the Refund & Payment Policy.

9. Campaign Transactions; Cancellation

A Campaign Agreement becomes binding when accepted through the Services. Cancellation rights, revision rounds, and consequences of early termination of a Campaign are defined in the applicable Campaign Agreement and the Refund & Payment Policy. If you have purchased any recurring Paid Service, you may cancel it at any time; cancellation stops future renewals but does not entitle you to a refund for the current billing period unless required by law.

10. No Guarantees & Platform Disclaimer

UGC Jungle does not guarantee that any Creator will earn income, receive Campaigns or brand deals, achieve specific financial results, or gain followers, views, or engagement. Any examples of earnings, testimonials, or case studies are illustrative only and are not typical or guaranteed.

Unless expressly agreed in a specific written Campaign Agreement, UGC Jungle does not guarantee Brands specific views, impressions, reach, engagement, conversions, leads, sales, or return on investment.

Any coaching, education, calls, templates, or community content are provided for informational and support purposes only and do not constitute financial, legal, or professional advice.

11. Fraudulent Traffic, Metric Manipulation & Attribution

For any Campaign where compensation is based in whole or in part on performance metrics, only metrics verified and approved by UGC Jungle are eligible for Payouts. Invalid metrics include, without limitation: bot traffic; fake or purchased views; VPN, proxy, or data-center traffic; engagement pods; incentivized or forced views; misleading traffic sources; reposted, recycled, duplicated, or unauthorized content; and traffic from prohibited or non-target countries.

Creators may be required at any time to provide screenshots, audience demographics, analytics access, platform insights, traffic-source information, or other evidence to verify the legitimacy, quality, geography, and organic nature of Campaign performance.

Audience verification & geographic baseline. UGC Jungle has the right to perform full audience and audience-quality checks on any Creator account, submission, or Campaign at any time. Creators must cooperate with such checks in a timely manner; Payouts may be withheld, suspended, or delayed for as long as a Creator fails to reasonably cooperate with an audience verification request, and continued non-cooperation may result in loss of the related Payout to the extent permitted by applicable law. Unless a Campaign brief expressly states otherwise, the baseline requirement for every Campaign is that at least 40% of the relevant audience or views originate from Tier 1 countries (as designated by UGC Jungle in the platform or the applicable Campaign brief). Results below this baseline are non-conforming — regardless of how they came about — and are paid out only by way of exception, at UGC Jungle's sole discretion, and create no automatic payout entitlement.

Unless expressly agreed otherwise in writing for a specific Campaign, the standard attribution window is thirty (30) days from the relevant tracked click, referral, code use, account connection, or other qualifying attribution event. Compensation tied to conversions, referrals, or attributed results is payable only where the relevant event is successfully tracked, verified, and approved.

12. User Content

You retain ownership of content you submit to the Services. You grant UGC Jungle a worldwide, non-exclusive, royalty-free, fully paid, sublicensable, transferable license to use, host, reproduce, modify, distribute, display, and publish such content solely to operate, improve, market, promote, and provide the Services.

13. UGC Jungle Intellectual Property

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, revocable, non-transferable license to access and use the Services for personal or internal business purposes only. All platform IP remains ours.

14. Prohibited Activities

You may not: use the Services unlawfully; misrepresent yourself or your metrics; submit infringing content; harass others; circumvent fees (see Sections B9 and C9); scrape or reverse engineer the Services; distribute malware; bypass payment systems; or violate others' privacy.

15. Confidentiality

You must protect confidential information received through the Services and not disclose it except as required by law.

16. Third-Party Services

The Services integrate with or rely on third-party platforms and providers, including Stripe, Whop, Wise, PayPal, Discord, Meta, TikTok, YouTube, analytics tools, and email providers. UGC Jungle is not responsible for the availability, conduct, outages, policies, API access, or actions of third-party services.

17. Connected Accounts

If you connect social media or other third-party accounts, you authorize us to access and process data made available through those accounts and their APIs (for example profile information, content, and engagement metrics) for verification, analytics, profile, and Payout purposes, in accordance with our Privacy Policy and the relevant platform's policies.

18. Community, Discord & Coaching

Community features may be provided through Discord and similar platforms. Sessions and calls may be recorded; by participating, you consent to potential recording unless otherwise stated.

19. Copyright & Takedown

We may remove, disable, restrict, or investigate content alleged to infringe copyrights, trademarks, publicity, privacy, or other third-party rights. Report infringement to support@ugcjungle.com.

20. Enforcement; Suspension; Termination

We may monitor use of the Services and may suspend accounts, restrict access, remove content or Campaign access, or terminate accounts for violations of these Terms, fraud, or legal risk, with or without notice where circumstances reasonably require.

21. Electronic Communications

We communicate electronically (email, platform notifications, community channels). We do not guarantee delivery or timing of communications and are not liable for delays, filtering, or non-delivery.

22. Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." UGC JUNGLE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AVAILABILITY, ACCURACY, RELIABILITY, AND UNINTERRUPTED OPERATION.

23. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO UGC JUNGLE IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) €100. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR REPUTATIONAL HARM. Nothing in these Terms limits liability that cannot be limited under mandatory law.

24. Indemnification

You will indemnify UGC Jungle against claims arising from your use of the Services, your content, your conduct, your violations of these Terms, or your infringement of third-party rights.

25. Force Majeure

UGC Jungle is not liable for failure or delay resulting from causes beyond its reasonable control.

26. Governing Law & Jurisdiction

These Terms are governed by the laws of the Netherlands. Disputes shall be submitted to the competent court in Amsterdam, the Netherlands, unless mandatory consumer law provides otherwise.

27. Changes to These Terms

We may update these Terms from time to time. Material changes will be announced through the Services. Continued use after changes take effect constitutes acceptance.

28. Miscellaneous

These Terms, together with any applicable Campaign Agreements, the Refund & Payment Policy, and the Privacy Policy, constitute the entire agreement between you and UGC Jungle regarding the Services.

29. Contact

Eternal Marketing d/b/a UGC Jungle — support@ugcjungle.com

PART II — ADDITIONAL TERMS FOR BRANDS

B1. Brand Authority

Brands represent that they have authority to bind their entity.

B2. Campaign Responsibility

Brands are solely responsible for Campaign briefs, deliverable requirements, brand-safety requirements, approval decisions, and advertising/communications compliance, including determining whether Deliverables (music, sounds, voiceovers, visuals, claims, trademarks, likenesses) are suitable and legally cleared for the Brand's intended use.

B3. Communications with Creators

Brands represent that they have all rights and lawful bases necessary to contact and brief Creators through or as a result of the Services.

B4. Relationship Between UGC Jungle, Brands, and Creators

Campaigns facilitated through the Services are agreements between the Brand and the participating Creator(s), formed through the platform under the applicable Campaign Agreement. UGC Jungle facilitates discovery, coordination, verification, and payment in exchange for its fees, and is a party to the Campaign only where a Campaign Agreement expressly states that UGC Jungle provides managed campaign services for that Campaign.

Creators are not employees of UGC Jungle, and are not employees of the Brand by virtue of using the Services alone.

B5. Brand Payments

Brands authorize UGC Jungle to charge or collect Campaign budgets, the Brand Service Fee (8%), any expressly agreed campaign-administration or managed-service fees, and applicable taxes. Brand payments are non-refundable except as expressly stated in the Refund & Payment Policy, a Campaign Agreement, or as required by law. Brand payments are not escrow, trust, custodial, or segregated funds.

B6. Deliverables Review Window

Unless otherwise agreed in writing, Brands have 5 business days from delivery or submission of Deliverables to accept or reject them with specific reasons. Absent timely rejection, Deliverables are deemed accepted.

B7. Disputes Over Deliverables

Brands disputing Deliverables must provide reasonably specific grounds within the review period. UGC Jungle may operate a dispute process to assess compliance with the Campaign brief.

B8. Campaign-Specific Overrides

Campaign-specific written terms override these general terms regarding Performance Targets, budgets, deliverables, compensation structures, timelines, view/CPM commitments, and ownership.

B9. Non-Circumvention (Brands)

Brands may not directly or indirectly work with, hire, contract, pay, or solicit Creators sourced through UGC Jungle outside the platform or outside UGC Jungle's approved process for the purpose of avoiding fees, commissions, or platform protections. Violations may result in immediate suspension or termination, withholding of access, and recovery of lost fees or damages.

B10. Brand Use of Deliverables & Usage Rights

Unless otherwise expressly agreed in a Campaign Agreement, Brands receive usage rights only in approved and paid Deliverables. The default license covers organic social media posting, website display, email marketing, and non-paid promotional use for twelve (12) months from approval or delivery.

Paid advertising usage, whitelisting, Spark Ads, Meta ads, TikTok ads, paid amplification, dark posting, creator-handle usage, paid use of the Creator's name, image, likeness, voice, profile, or identity, and any other paid media usage are not included unless expressly agreed in the Campaign Agreement or approved in writing.

Brands may not materially edit, alter, subtitle, translate, dub, AI-translate, replace voiceovers, combine Deliverables with other assets, create derivative ads, use AI-generated versions of the Creator's voice or likeness, or modify Deliverables in a way that changes the meaning, claims, context, or presentation of the Creator or the Campaign, unless expressly approved in writing.

B11. Publicity

Unless the Brand opts out in writing, UGC Jungle may use the Brand's name, logo, Campaign participation, and general non-confidential results for case studies, client lists, marketing, and promotional purposes.

PART III — ADDITIONAL TERMS FOR CREATORS

C1. Creator Eligibility, Verification & Payout Approval

Approval, access, participation, visibility, and payout eligibility are not automatic and remain subject to UGC Jungle's review, verification, compliance checks, and Campaign requirements. Creating an account, joining the community, applying for a Campaign, submitting content, or generating views does not by itself guarantee payout eligibility.

Where legally appropriate and proportionate, UGC Jungle may request legal name, date of birth, address, country of residence, payment details, identity documents, tax information, business registration details, VAT number, social account information, invoices, self-certifications, or other information required for payment, tax, fraud prevention, sanctions compliance, DSA compliance, platform safety, or legal obligations.

C2. Independent Status

Creators use the Services as independent users or independent contractors — not as employees, agents, franchisees, partners, or representatives of UGC Jungle. By participating in Campaigns or requesting Payouts, the Creator represents that they act for professional, commercial, promotional, or income-generating purposes and not solely as a private consumer. Creators are solely responsible for all taxes, VAT, social contributions, invoicing, permits, registrations, and legal obligations arising from Campaign participation or Payouts.

C3. No Guarantee of Work

UGC Jungle does not guarantee that Creators will be selected for Campaigns, receive ongoing opportunities, or earn any income.

C4. Campaign Compliance

Creators must comply with Campaign briefs, deliverable requirements, timing, advertising-disclosure rules, platform requirements, and applicable law.

C5. Creator Profiles & Content Display

Creators grant UGC Jungle permission to display profiles, handles, bios, example content, Campaign participation, and related information for marketplace operation, marketing, Campaign administration, and Services functionality. This includes display of leaderboards and performance statistics — such as views, post counts, rankings, and earnings figures — together with the Creator's display name and profile photo, both within the platform and on public pages of the UGC Jungle website and marketing materials, as further described in the Privacy Policy. Creators may request removal from public marketing displays at any time via support@ugcjungle.com. UGC Jungle mediates the relationship and does not share Creators' private contact details with Brands unless required for a Campaign.

C6. Deliverables; Ownership; Licensing

Creators retain ownership of Deliverables unless otherwise expressly agreed in writing.

By submitting Deliverables or participating in a Campaign, the Creator grants UGC Jungle a worldwide, non-exclusive, royalty-free, fully paid, sublicensable, transferable, perpetual, irrevocable license to use, host, reproduce, display, distribute, publish, adapt, analyze, and otherwise use such Deliverables and related performance data, screenshots, thumbnails, captions, hooks, scripts, formats, and Campaign results for the operation, improvement, marketing, education, onboarding, sales, quality control, and development of the Services — including inclusion in UGC Jungle's "Winning Creatives" library and similar reference, training, and case-study materials. Other users may view, study, reference, and produce similar content based on materials in that library; the Creator is not entitled to additional compensation, royalties, approval rights, or attribution for such reference use unless expressly agreed otherwise in writing.

The Creator grants the applicable Brand usage rights only after Deliverables are approved and paid for, and only to the extent described in the Campaign Agreement or the default license in Section B10.

C7. Creator Payouts

Payouts are subject to Campaign requirements, payout rules, verification, and approval processes. Payouts do not represent Brand funds held in escrow, trust, custody, or deposit for the Creator.

The Creator Platform Fee (8%) is deducted from gross Campaign compensation before Payout. Third-party processor fees, currency conversion, and applicable taxes may further affect the net amount received.

UGC Jungle may delay, withhold, suspend, adjust, reduce, reverse, or reject a Payout if: a Brand disputes the Deliverables within the review period; the Brand's payment fails, is reversed, refunded, disputed, or charged back; or UGC Jungle reasonably suspects fraud, metric manipulation, misrepresentation, infringement, non-compliance, or invalid traffic. To the maximum extent permitted by law, the Creator's remedy for a disputed Payout is limited to UGC Jungle's payout review and dispute process, unless UGC Jungle has expressly undertaken a different payment obligation in writing.

C8. Continued Availability of Content

Where a Campaign requires content to remain live or public for a period, the Creator must comply. If content is removed, hidden, made private, deleted, or materially altered before the required period ends, related Payouts may be reduced, suspended, or reversed.

C9. Non-Circumvention (Creators)

Creators may not directly or indirectly accept off-platform payment, side deals, or outside engagement for UGC Jungle–sourced opportunities where doing so is intended to avoid fees, commissions, or platform protections. Violations may result in forfeiture of unpaid amounts to the extent permitted by law, account suspension or termination, and removal from Campaigns.

C10. Creator Warranties

Creators warrant that Deliverables are original or properly licensed; do not infringe third-party rights; comply with advertising and disclosure laws; contain no deceptive, unlawful, or unauthorized claims; and meet applicable Campaign requirements.

C11. Creator Cooperation

Creators agree to reasonably cooperate with lawful requests relating to revisions, corrections, legal compliance, brand safety, or required changes to Deliverables.

C12. Enforcement

UGC Jungle may remove content, restrict Campaign eligibility, suspend accounts, delay Payouts, terminate access, or take other proportionate enforcement action for violations of these Terms.