Privacy Policy — UGC Jungle
UGC Jungle is operated by Eternal Marketing (“we”, “us”, “our”).
Data Controller Contact Information:
Eternal Marketing
FelixTimmermanslaan 9, Uithoorn
support@ugcjungle.com
For any questions regarding this Privacy Policy, contact us at: support@ugcjungle.com
1. Information We Collect
We collect the following categories of information:
Account Information
● Name or display name
● Email address
● Login/account credentials
Profile & Creator Information
● Creator profile details
● Profile photo
● Social media handles (e.g. Instagram, TikTok, YouTube)
● Onboarding responses
Connected Accounts
If you choose to connect your social media accounts (such as Instagram), you grant us
permission to access certain data through official APIs provided by platforms such as Meta
Platforms.
This may include:
● Profile information
● Content and posts
● Engagement metrics (such as views, likes, and comments)
● Account performance data
The specific data we access depends on:
● The permissions granted by you
● The capabilities of the platform’s API
● The features you choose to use within UGC Jungle
In certain cases, additional permissions may be requested to enable advanced features
(such as campaign management or account assistance tools).
We will only access such data where explicitly authorized by you.
We do not access private communications (such as direct messages) unless explicitly
permitted and required for a specific feature, and in accordance with applicable platform
policies.
Payment & Subscription Information
We process payments through third-party providers and do not directly store full payment
details such as credit card numbers.
Creator Subscriptions
Subscriptions for individual users (creators) are processed through Whop.
Whop handles billing, payment processing, VAT, and subscription management in
accordance with its own terms and privacy policies.
We may store limited billing-related information such as:
● Subscription status
● Payment history
● Transaction identifiers
Brand Payments
Payments from brands (for campaigns, services, or invoices) may be processed through:
● Stripe
● Bank transfers
● Wise
These payments are typically handled via invoices or custom agreements.
Creator Payouts
Payouts to creators may be made through:
● Wise
● PayPal
● Direct bank transfers
To facilitate payouts, we may collect necessary information such as:
● Payment details (e.g. bank account or PayPal information)
● Transaction records
Third-Party Processing
All payment providers process your data according to their own privacy policies.
We are not responsible for how these third parties handle your financial data.
Usage Data
● Platform activity
● Feature interactions
● Campaign participation
Campaign & Performance Data
● Content submissions
● Views, engagement, and related metrics
Performance data may depend on third-party platforms and is not guaranteed to be fully
accurate.
Cookies & Tracking
● Device and browser information
● Analytics data
● Advertising and retargeting data
2. How We Use Your Information
We use your data to:
● Provide and operate the platform
● Manage user accounts
● Process subscriptions and payments
● Match creators with brand campaigns
● Facilitate payouts and collaborations
● Provide customer support
● Improve platform performance and user experience
● Conduct analytics and marketing activities
● Detect fraud and maintain security
3. Legal Basis for Processing (GDPR)
We process personal data based on:
● Contractual necessity — to provide our services
● Consent — for marketing communications and cookies
● Legitimate interests — including platform improvement, analytics, and fraud
prevention
4. Sharing of Information
We share data only when necessary:
Service Providers
We work with third-party providers such as:
● Stripe
● Whop
● PayPal
● Wise
● analytics and communication tools
These providers process data on our behalf.
Between Creators and Brands
When participating in campaigns, certain information is shared to facilitate collaboration.
Creators may share:
● Name
● Profile details
● Social media handles
● Content
We do not share private contact details (such as email) unless required for a specific
collaboration.
Legal Requirements
We may disclose data if required by law or to protect our legal rights.
No Sale of Data
We do not sell personal data.
5. Community & Coaching (Discord)
UGC Jungle may provide access to community spaces and group coaching sessions
through third-party platforms such as Discord.
These community features, including chats, voice channels, and coaching sessions, are part
of the platform experience.
Participation is voluntary, and users may choose the extent to which they engage.
By participating, you understand that:
● Your username, messages, and activity may be visible to other members
● Any information you share is at your own discretion
● Community interactions may be monitored for moderation and quality purposes
● Some sessions may be recorded for internal, educational, or promotional use.
By participating in such sessions, you consent to potential recording unless otherwise stated.
Discord and similar platforms process data according to their own privacy policies.
6. Cookies & Tracking
We use cookies and similar technologies for:
● Analytics (e.g. Google Analytics)
● Advertising (Meta and TikTok tracking technologies)
● Platform performance and optimization
You can control cookies through your browser settings.
For users located in jurisdictions requiring consent (including the European Economic Area
and United Kingdom), certain non-essential cookies and tracking technologies will only be
used after obtaining your consent through our cookie banner or consent management tools.
You may withdraw or modify your consent preferences at any time through your browser
settings or applicable consent tools.
7. Data Retention
We retain your data:
● While your account is active
● As necessary for legal, tax, and dispute resolution purposes
We retain personal data only for as long as reasonably necessary to provide the Services,
comply with legal obligations, resolve disputes, enforce agreements, and maintain business
records.
Certain information, including payment, tax, fraud-prevention, and compliance-related
records, may be retained for longer periods where required or permitted by applicable law.
When data is no longer required, we may delete, anonymize, or securely archive it.
8. Your Rights
Depending on your location, you may have the right to:
● Access your personal data
● Correct inaccurate data
● Request deletion of your data
● Object to certain processing
● Opt out of marketing communications
● Restrict or object to certain processing activities
● Request portability of your personal data
● Withdraw consent where processing is based on consent
● Lodge a complaint with a competent data protection authority
California residents may request information about data collection and request deletion
under applicable privacy laws.
To exercise your rights, contact: support@ugcjungle.com
9. Security
We take reasonable measures to protect your data.
However, no system is completely secure.
10. Age Restriction
UGC Jungle is intended for users 18 years or older.
We do not knowingly collect personal data from individuals under 18.
11. International Data Transfers
Your data may be processed in countries outside your own, including the United States and
Europe.
Where required by applicable law, we implement appropriate safeguards for international
data transfers, including the use of Standard Contractual Clauses approved by the European
Commission or other legally recognized transfer mechanisms.
12. Business Transfers
If UGC Jungle or Eternal Marketing is involved in a merger, acquisition, or sale, user data
may be transferred as part of that transaction.
13. Changes to This Policy
We may update this Privacy Policy at any time.
Changes will be posted on this page.
14. Contact
For any privacy-related questions, contact:
support@ugcjungle.com